Old Mutual Claim Payouts

Old Mutual is a highly reputable financial institution with a large pool of clients, given the products or services they offer. However, my experience with them is very frustrating and I would not recommend them anymore to poeple who want to invest. Their payouts are always untimely and whether they have policies like most companies do, it is always a missions when it comes to paying out. The past two times that I made a withdrawal from them, I had to complain for me to get my money, and now even with the 2-pot system, I would have thought it would be different, but no. Upon making the claim, you are met with a 30 day waiting period which does not make sense, given that some service providers can pay their members within 7 days, and they also use SARS just as they do. I am not happy with them based on this one thing, it is always a mission and no customer wants to go though all this administration. I do not even receive updates or status on my claim.