Old Mutual : Claim Nightmare

I am feeling absolutely devastated . I referred so many family and friends to Old Mutual because I have known them to be a reputable company. They were instrumental and not problematic at all when my dad passed away in 2005. However, recently my mom in law was diagnosed with a terminal illness , I got to see another side of them. A claim for one policies that is 13-16 years old and that was APPROVED on the 12th May 2021 for two policies is not paid.... The most sad part is that they are *****ing time from a person who has none to spare!!! Old mutual is not a bad company it seems just poorly managed or insufficient authority is delegated for staff and line managers to effectively assist. Calls made to call centre gives little or no help. Senior consultants and managers not available . Calls are "escalated" on numerous occasions but still no call back or replies to emails.

DO THEY KNOW WHAT IT FEELS LIKE TO TAKE SO MUCH TIME OUT TO MAKE A CALL BUT GAIN 'NO INFORMATION' NOR PROGRESS????????????

YOUR ONLINE SYSTEM IS A FAILURE TOO, CANNOT TRACK PROGRESS OF A CLAIM.

What is a reasonable turn around time? Do supervisors take note of this ? Why withhold payment on something that is finalised and all paperwork in order? Do you even look at your rating on Hello Peter ??? People say you only know your insurance when you claim, and this is true.

PLEASE READ PEOPLES REVIEWS HERE , AND FOR THOSE WHO LIKE ME HAVE COMP**** WITH EVERYTHING , PLEASE FINALISE PROCESSING AND PAYMENT.