old mutual claim

we went to old mutual to be assisted with a claim of my grand mother who passed away on the 02-02-2021 only to be told that only 1 person can do a claim and the rest will be paid as the system will reflect how many people have covered her as its a burial society. After a week only 1 person was paid and we went back to fill forms as individual but was told by the person who identify himself as a branch manager at oldmutual masingita mall in giyani opposite shoprite that for him to fax the document he is doing a big favour and his attitude is very bad.old mutual must give burial society customers option as we are being abused verbally in the branches and i will never recommend any person to take any product with old mutual and i want to cancel all my policies as i feel offended by his remarks.No money has been paid so far and many people are complaining about the remarks by officials in that branch and i can give you contact numbers to confirm that.