Old mutual Chris Hani Crossing (Next to Game)

Good day

I've never been so annoyed by an uninformed & misleading lady.

Firstly I was disappointed in the service delivery I received, to have 5people at the branch & only one assisting us was annoying enough.

Then when you get you turn after being skipped since the ticket no.s we take ate not being followed I'm assisted by the most impatient and misinformed consultant who 1stly failed to find a simple template to reinstate a policy. I'm thankful I had called in 1st because the Lady was trying to force me to do things the best way to suit her commission & not giving me best customer service.

Branch consultants especially the older ones who now feel they know it all need to 1stly undergo training for all products offered in order not to make a fool of themselves and get annoyed when a customer schools them then run out of patience.

I hated the experience & hope something is done to sort out the appalling service they offer, it really affects OM as a business.

I myself work with customers & for a huge cooperate, it gives me chills to get such service as a young adult, what about elders especially the illiterate ones from the location, does it mean they offer us products best suits their pocket (incentive wise) rather then a customers needs?