OLD MUTUAL CHANGED PAYOUT DATE

I surrendered my retirement annuity due to personal reasons with OLD MUTUAL on the 24/01/2019 and I received an email confirming processing will take 15 workings from (Gomolelo Mabiletsa), I had a bit of an issue with how long it will take but after Feroza Jobe explained to me the process that is done, I had no choice but to wait for 15 working days to lapse. I sent another email during the week to follow up on the payment and I received an email from Cyala Raymond advising now that processing will take 15-21 working days (Where is the 21 days coming from now) cause I was told 15 working days and I made arrangements based on that information. If I sent documents on the 24/01/2019 and today it’s the 13/02/2019, this means it’s the 14th working day today and I should receive payment tomorrow. It’s your fault on the email that you said 15 workings, I made arrangements for my kids to stay at home because I can’t do anything without the money I am expecting from you, It’s been 5 days without having a proper meal and you are telling me I must wait for another 6 more working days, NEVER. You go home and have delicious meal with your family and my kids still need to look my in the eyes for an evening meal, the money is little and yes it could make a difference this coming weekend, put yourself in my shoes. I want this processed tomorrow latest as you advised, I am the client here and I am acting as per your information you provided to me.

My policy number is 69194N ********** 38 and ID number is ********** 941081 and telephone number is ********** 013/ ********** 594.