Old mutual change debit date

Old mutual has gotten so big that they don't care about their customers anymore. They debited my account on the 22nd of May 2026 when my request was clear that they should debit on the 8th of every month. I was expecting R350 and old mutual debited on it. I gave them my ID nr and contact details ***. I sent them an email from my daughter's email adress,*** to which arbitration lady Shanaaz Scholtz requested a policy nr. When I app**** I was never sent a policy nr or documents and first payment already deducted. All I asked is that they change debit date to the 8th of every month as I am getting sassa money not on any date they feel like as it is an inconvenience for me.