GM
Goitsemang M
1 reviews | Active since May 2021
24 Nov 2025, 08:53
Old Mutual Centurion Branch Bad Service
My 63-year-old mother invested her pension, and when we signed up, we were told by Noma Nongawuza at the Centurion branch that she would be able to make withdrawals as often as she wanted. Now we are being told that her policy is blocked.
Noma claimed to have escalated the matter on 27/10/2025, yet almost a month has passed with no feedback. Our emails go unanswered, our calls are ignored, and she has not bothered to update us on the progress of the escalation.
This has been incredibly disappointing. Based on our experience, I would not advise anyone to invest with or take out a policy from Old Mutual.
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Old Mutual's replyOfficial
24 Nov 2025, 09:05Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Nov 2025, 09:05
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management