1 reviews | Active since Apr 2018
OLD MUTUAL CAUSING 2-POT WITHDRAWAL FRUSTRATION
Never in my life have I received such bad service, on 16 September I did a 2-pot application via WhatsApp, on 8 October I received a WhatsApp informing me that everything is fine, payment will be made soon, followed by and SMS on 19 October notifying me of a system error so no payment until its sorted. Up till today it has cost me numerous calls and e-mails but nothing yet. Old Mutual turnaround time is stipulated at 1 month, well its now almost 2 months and no money in my account yet. Every time I call, it gets escalated and there is where its ends. The call centre agents cannot provide any information other than it has been escalated.
This was system was put in place to ease our financial burdens, but thus far Old Mutual is just frustrating their clients more than anything else.
MY QUESTION IS, WHEN WILL YOUR SYSTEM BE FIXED OLD MUTUAL!! AND WHY DID YOU GO SILENT! THIS IS NOT HOW YOUR CLIENTS SHOULD BE TREATED
According to an e-mail I received today from Radiefah Abrahams, she tried to call me, and the call went to voicemail, if you've used my cell no. instead of my Tax no, guess what! I would have answered your call, how pathetic OLD MUTUAL, once again, "your query has been escalated" I'm pretty much sure it has been escalated for the 10th time now
thank you for the feedback, much appreciated
regards
Amouré
thank you for the feedback, much appreciated
regards
Amouré
Up till now, no one has contacted me yet!
Up till now, no one has contacted me yet!
So, I've been speaking to Rhadiefha for past month and a half and every week I have to hear the same story my case has been escalated, this is ridiculous!!!!!!
So, I've been speaking to Rhadiefha for past month and a half and every week I have to hear the same story my case has been escalated, this is ridiculous!!!!!!
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Thank you for your response, but to wait 4 months for my OWN MONEY IS REDICULOUS!!! If my problem is not resolved by the end on this week, I promise you I will go to the media, I'm sure there are lots of other Old Mutual clients with the same issue as me, and we need to speak up about the POOR customer service we are receiving from Old Mutual
Thank you for your response, but to wait 4 months for my OWN MONEY IS REDICULOUS!!! If my problem is not resolved by the end on this week, I promise you I will go to the media, I'm sure there are lots of other Old Mutual clients with the same issue as me, and we need to speak up about the POOR customer service we are receiving from Old Mutual
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Thank you once again
regards
Amouré
Thank you once again
regards
Amouré
We're thrilled to hear that Sumayah August provided you with exceptional service and helped resolve your query. Our team is dedicated to going the extra mile for our clients, and it’s wonderful to know that Sumayah's efforts made a positive impact on your experience. 💚
We're thrilled to hear that Sumayah August provided you with exceptional service and helped resolve your query. Our team is dedicated to going the extra mile for our clients, and it’s wonderful to know that Sumayah's efforts made a positive impact on your experience. 💚