Old Mutual ***** Case

Extremely disappointed: 4 Unauthorised deductions on my payslip and absolutely no follow\-up

I am extremely disappointed with Old Mutual.

Discovered 4 new policies i know nothing about Went to visit their branch and they told me I'm only a premium payer and they can't access them from my profile so I'll have to wait for the so called Protocol. I was told I will receive an acknowledgment SMS after reporting the *****, till now I haven't received anything. I am in the dark regarding my own money.

The staff was also rather not so happy to serve and couldn't answer my questions. I left there with no clear answers and I'm still waiting , no correspondence whatsoever.

When I tell them I'm worried about the safety of my personal information , they telling me Old Mutual can't do anything to minimise such risks. The manager has the gut to tell me that as an existing client whose personal info has been compromised and shared with unauthorised sources 4 times .