Old Mutual ***** case

I took an accidental/disability policy with Old Mutual South Africa from 2019 if I'm not mistaken earlier this year when I requested the contract with the reference from my bank statement I couldn't get anything linking myself to the said policy until a consultant told me that I don't have any accidental/disability cover under my profile but I was paying. I then lodged a complaint to the consultant and told her to cancel the policy from her side which she promised to do. I've submitted all necessary documents relating to the ***** case and I'm not getting any communication or feedback on how far the case is, I'm so disappointed with the service by Old Mutual so far and don't see myself doing business with the company ever again, so please refund me all the money I've been paying since inception of this policy.