Old Mutual Cape Town can contact me personally

No I actually do not want to give them any stars. They are useless and ***********. I opened a Tax Free Investment account with them on 15 July 2021 and deposited an amount into my investment Account. I thereafter received some money back from SARS and contacted them again to deposited this money as well. First they provide me with banking details that was incorrect in that the Branch code they gave me was not existing anymore!!!. Thereafter they provide me with updated details. I deposited the additional amount in their account on 1 SEPTEMBER 2021. It is now 13 SEPTEMBER 2021 AND THE MONEY IS STILL NOT REFLECTING IN MY INVESTMENT ACCOUNT!!!!!!!!!!! and I am losing interest every day that passes.. How is it possible that you deposited money into your account and the money disappears????????????. I have never seen such incompetence. In addition I have received interest at some stage of over R300 but now it has fallen to just R166 after approximately two months. How is this possible?. Despite complaining about this to an employee of Old Mutual (Mfundo Makupula) NOTHING HAS HAPPENED!!! . IF YOU CONSIDER INVESTING, STAY AWAY FROM OLD MUTUAL AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS - THEY EMPLOY PEOPLE WHO IS REALLY ***********