Old mutual Cape Gate Bad service and unprofessional

I am ver disappointed with the service I recieved today at Old Mutual Cape Gate and I regret why I even bother to go there. I was approached by Megan yesterday if I want consolidate my two loans as on loan and I agree. Today when I came I waited for two hours for my application to be approved and another 30 minutes but still they told the contract is not ready yet. I don't have any problem with paying my loans but the fact they told me after I asked them why is it taking long. Then they told me I must bring a bond statement for God sake what were they waiting for after two hours waiting. They've wasted my time and i have other errands that I should have done today but I couldn't and wasted my money. The staff there is totally unprofessional and they don't care.