Old Mutual "Can't find my policy"

I was at White River branches in Nelspruit, Mpumalanga on 13th Jungle 2022. I was claiming for my investment and the lady who was assisting me told me that my investment was not there, after along time on the computer, which made me suspicious,

why couldn't she see it when she opened my account, because my policy were "apperently" showing. She even went as far as getting me the the bank card. And yet at the end of her long pressing of buttons the investment wasn't there. And when I asked what happened to it... "She said he doesn't know!!! "

I am questioning her procedure of doing things cause I have claimed multiple times and the moment they opened my account, the policy and investment will appear right away and they will let me know immediately how much was in it and assist me accordingly and in a short space of time. I spent more than 30mins and she wasted my time. I think something is not adding up with my investment.

Right now even the rewards from Account that she transfered to the Old Mutual Bank card, she transferred R100 but on my sms the notification came through that the money is there, yet when I went the following day to cash it out. There is nothing on the card.

I need assistance in these matters urgently or I am sharing this on social media and the news papers!

Ayanda M Mpholo