FN
Faizal N
1 reviews | Active since Feb 2016
25 Apr 2024, 16:20
Old Mutual ☹️ can’t even supply product costs
I requested the costs of my Retirement Annuity on 27th March 2024 and to date haven’t received the costs . Is it so hard to be transparent? The last communication I received the agent said she was going to escalate it 25/04/2024.
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Old Mutual's replyOfficial
25 Apr 2024, 16:28Good day Faizal
We apologize for the inconvenience caused. We understand your frustration and we are committed to providing you with the information you requested. We are currently investigating the delay in providing you with the costs of your Retirement Annuity and will ensure that you receive the information as soon as possible. Thank you for bringing this to our attention and we appreciate your patience.
We will contact you directly should we require additional information.
Kind regards
Old Mutual Complaints Management
We apologize for the inconvenience caused. We understand your frustration and we are committed to providing you with the information you requested. We are currently investigating the delay in providing you with the costs of your Retirement Annuity and will ensure that you receive the information as soon as possible. Thank you for bringing this to our attention and we appreciate your patience.
We will contact you directly should we require additional information.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Apr 2024, 16:28
Official
Good day Faizal
We apologize for the inconvenience caused. We understand your frustration and we are committed to providing you with the information you requested. We are currently investigating the delay in providing you with the costs of your Retirement Annuity and will ensure that you receive the information as soon as possible. Thank you for bringing this to our attention and we appreciate your patience.
We will contact you directly should we require additional information.
Kind regards
Old Mutual Complaints Management
We apologize for the inconvenience caused. We understand your frustration and we are committed to providing you with the information you requested. We are currently investigating the delay in providing you with the costs of your Retirement Annuity and will ensure that you receive the information as soon as possible. Thank you for bringing this to our attention and we appreciate your patience.
We will contact you directly should we require additional information.
Kind regards
Old Mutual Complaints Management