Old mutual cancelling funeral policies incorrectly!!!

I called the Old mutual call centre in October to discuss an arrangement to ensure that my policies don't lapse. I was advised by one call centre agent that I qualify for 5 months payment holiday and that my first payment will be at the end of February. I asked this consultant if she's sure that my policies won't lapse she she assured me that they won't. At the end of February I ensured that there was money in my account and to my suprise, you only deducted money for two policies instead of 3 and sent communication that one of my policies lapsed. This is nonsense because why would one policy lapse while the other two are active??? Also, I've now been told by Emmanuel and Zoliswa that I have to pay a double premium to reinstate my policy and under no circumstances will I do that. I need someone to listen to the recordings of my calls in October and fix this mess. Funeral policies are sensitive and I cannot have your unprofessional call centre agents mess up with my life.