OLD MUTUAL - ******** CANCELLATION DEPARTMENT

i have had very bad experience with Old Mutual. I change product with them in August 2022 and cancelled the current policy. they continued to deduct the premiums until i contacted them again in December 2022. they then made the policy paid-up and was supposed to pay back my premiums deducted from August which they never did. i followed up with them every month since January 2023. it is now June 2023 and still nothing. they were supposed to pay out the policy amount and my premiums and discussed. instead after speaking to numerous persons at their cancellations department they send me a email to reinstate the policy. i must be crazy to do so. today i have decided to report them to the ombudsman because i have all the reference numbers of all the calls logged to them.