Old mutual canceled my policy even when they were getting their premium

I have a funeral policy with old mutual they call it greenlight, early this month I found out that payment did not go out on my payslip and I contacted them and they informed me that my policy lapsed and its already 7months the did not get a payment.and I asked them way are they saying that they didn't get payment for the last months while full payment of R397 went out in October 2024 and previous months and in November and December 2024 they debit R39 rands. They responded that I must send them the copies of the payslip and I did as they requested. I send the pay slips from August because

they said it's already months without getting a payment from my employer.all this communication with them started on the 06 March 2025 they responded that they will contact me on the next 5days to date I haven't received any correspondence I contacted them today they have changed the date the date they say it's now six months since they received my premiums please help I want them to reinstate the policy with immediate effect

Regards Valerie Makobe Policy number:***3 Green light)