MN
Masala N
1 reviews | Active since Mar 2021
10 Mar 2021, 09:09
Old Mutual cancelation
I have been with Old Mutual from 2017 to date, then I decided to cancel it during the month of March 2020 but they continued to debit my money even after I tried contacting them on several occasions but in vain. Was told by one of their consultants that they need to debit for 3 months more before they cancel officially.
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Replies (2)
Old Mutual's replyOfficial
10 Mar 2021, 09:50Good day Masala
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply10 Mar 2021, 09:50
Official
Good day Masala
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
MN
Masala N's updateReviewer Update
10 Mar 2021, 16:36Please attend to my case as I want to be refunded my premiums from last year
MN
Masala N's update10 Mar 2021, 16:36
Reviewer Update
Please attend to my case as I want to be refunded my premiums from last year