OLD MUTUAL CAN GO **** THEMSELVES
I would give these lazy, ****** flat fat ****s less than minus 100 stars if I could. I have phoned ***, twice a week for the last 60 days, looking for answers related to a claim i lodged. First i was given the excuse it was part of a glitch, then i was told its in process, then i was told it would need to be done manually, then i was told it was in process etc etc etc. Each time escalating the matter. 14 requests for a call back from a supervisor have gone unanswered, How about this, you all can go and **** yourselves, using my money that you already have. I'm done with you useless, lame, ****** thieving mother ****ers.
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Old Mutual's replyOfficial
03 Dec 2024, 15:32Hi, thank you for reaching out and sharing your frustrations with us. We sincerely apologise for the inconvenience and frustration you’ve experienced regarding your claim. Your feedback is extremely important to us, and we take your concerns seriously. We want to assure you that a member of our complaints team will be in contact with you to address your complaint and provide you with the assistance you deserve. We appreciate your patience as we work to resolve this matter.
Old Mutual's reply03 Dec 2024, 15:32
Official
Hi, thank you for reaching out and sharing your frustrations with us. We sincerely apologise for the inconvenience and frustration you’ve experienced regarding your claim. Your feedback is extremely important to us, and we take your concerns seriously. We want to assure you that a member of our complaints team will be in contact with you to address your complaint and provide you with the assistance you deserve. We appreciate your patience as we work to resolve this matter.
's updateReviewer Update
03 Dec 2024, 16:55My patience wore out a month ago already.
's update03 Dec 2024, 16:55
Reviewer Update
My patience wore out a month ago already.