CL
CHRISTOPHER L
1 reviews | Active since Apr 2018
27 Feb 2019, 12:24
Old mutual call centres are confused
I have been waiting online holding the line for 21minutes seeking help from one of the customer care agents... 3 times they transfered my call to the wrong department 3 ****** TIMES, and the 3rd time im still at the wrong depaetment. You suck big time!!!!!
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Replies (1)
Old Mutual's replyOfficial
27 Feb 2019, 13:11Hi Chris
Thank you for the review.
As confirmed, the Old Mutual Care4U program came to an end at the end of January 2019.
You may still qualify for the gym benefit under the Old Mutual Rewards program.
Our Rewards team will explain this to you.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
As confirmed, the Old Mutual Care4U program came to an end at the end of January 2019.
You may still qualify for the gym benefit under the Old Mutual Rewards program.
Our Rewards team will explain this to you.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply27 Feb 2019, 13:11
Official
Hi Chris
Thank you for the review.
As confirmed, the Old Mutual Care4U program came to an end at the end of January 2019.
You may still qualify for the gym benefit under the Old Mutual Rewards program.
Our Rewards team will explain this to you.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
As confirmed, the Old Mutual Care4U program came to an end at the end of January 2019.
You may still qualify for the gym benefit under the Old Mutual Rewards program.
Our Rewards team will explain this to you.
Regards
Brent Sellidon
Old Mutual Complaints Management