Old mutual Call Centre services are nonexistant!

I have been trying to call Old Mutual from yesterday 04 March 2019. I have called twice and on all occasions I was kept on hold for almost 20 minutes, until I decided that it was not worth it and dropped. I am still trying to call today and it is the same story. Old mutual your service or lack of it, sucks. I want to cancel the policy I have with you. I am taking my business elsewhere. I cant afford to be kept on hold for an hour.