DP
Diederick P
1 reviews | Active since Jan 2012
16 Sept 2020, 15:18
Old Mutual Call Centre not available
I have tried now for more than 3 weeks getting through to the call center for Old Mutual, holding on for hours, incurring excessive costs. Alternatively, I have tried the Messenger function on Facebook with also now positive outcome. The person has been communicating to me that my request was escalated to the their call center and they will contact me. I have followed up daily and getting the same response: "Our team is aware of your request and will be in touch". I suspect their is something major happening at Old Mutual, today they have closed all their branches. Many people complaining about the same issue. and I have seen comments on bankruptcy.
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Replies (2)
Old Mutual's replyOfficial
16 Sept 2020, 15:20Dear Diederick
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply16 Sept 2020, 15:20
Official
Dear Diederick
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
DP
Diederick P's updateReviewer Update
22 Sept 2020, 09:57Thank your for the assistance.
I have received a phone call from one of your agents, after hours, assisting me with my on-line account and managed to active my account, using my new credentials.
Unfortunately, the following day when I have tried to login to my account it was locked again?
I have also made use off your *120*6672# service for processing a transaction on one of my policies and received the following conformation on 04/09/2020:
Old Mutual: We acknowledge receipt of your request, we will contact you should we require any further information. The reference number for your request is CEA***
Subsequently, I have received no further feedback or any action on my policy?
I found dealing with Old Mutual as problematic in all areas, to say the least. I’m not sure how I will be able to proceed with Old Mutual as the services and support are lacking in all areas?
I have received a phone call from one of your agents, after hours, assisting me with my on-line account and managed to active my account, using my new credentials.
Unfortunately, the following day when I have tried to login to my account it was locked again?
I have also made use off your *120*6672# service for processing a transaction on one of my policies and received the following conformation on 04/09/2020:
Old Mutual: We acknowledge receipt of your request, we will contact you should we require any further information. The reference number for your request is CEA***
Subsequently, I have received no further feedback or any action on my policy?
I found dealing with Old Mutual as problematic in all areas, to say the least. I’m not sure how I will be able to proceed with Old Mutual as the services and support are lacking in all areas?
DP
Diederick P's update22 Sept 2020, 09:57
Reviewer Update
Thank your for the assistance.
I have received a phone call from one of your agents, after hours, assisting me with my on-line account and managed to active my account, using my new credentials.
Unfortunately, the following day when I have tried to login to my account it was locked again?
I have also made use off your *120*6672# service for processing a transaction on one of my policies and received the following conformation on 04/09/2020:
Old Mutual: We acknowledge receipt of your request, we will contact you should we require any further information. The reference number for your request is CEA***
Subsequently, I have received no further feedback or any action on my policy?
I found dealing with Old Mutual as problematic in all areas, to say the least. I’m not sure how I will be able to proceed with Old Mutual as the services and support are lacking in all areas?
I have received a phone call from one of your agents, after hours, assisting me with my on-line account and managed to active my account, using my new credentials.
Unfortunately, the following day when I have tried to login to my account it was locked again?
I have also made use off your *120*6672# service for processing a transaction on one of my policies and received the following conformation on 04/09/2020:
Old Mutual: We acknowledge receipt of your request, we will contact you should we require any further information. The reference number for your request is CEA***
Subsequently, I have received no further feedback or any action on my policy?
I found dealing with Old Mutual as problematic in all areas, to say the least. I’m not sure how I will be able to proceed with Old Mutual as the services and support are lacking in all areas?