LM
Loganie M
1 reviews | Active since Oct 2011
16 Feb 2021, 14:15
Old mutual call centre
Phoning the call centre for the last hour Call goes through after choosing the relevant option, then put on hold for a call centre agent and the call is ended before the agent answers my call Very frustrating
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Old Mutual's replyOfficial
16 Feb 2021, 14:38Dear Loganie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyConsultant: Complaints Claims | People & Brand
Old Mutual's reply16 Feb 2021, 14:38
Official
Dear Loganie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyConsultant: Complaints Claims | People & Brand