Old mutual call centre bad bad service. They need to go back to school

I just spend an hour with old mutual. They keep in transferring me from om dept to the other. I keep on ending up at the wrong place is it so hard you get previous tax certificates? Can't one person not take my number and get the right dept to get back to me. I can not seem to retrieve old tax certificates on whatsapp. I can only get the once for last year on there. I ask to be transferred to the CEO Jurie Strydom then they transfer me back to the menu option. They really need to get more users friendly and helpful to help a customer. After all we are the once paying there salaries. You do not even deserve any star. I have the time of calls. This is disgusting. Old mutual you suck. Not cool. I hope the CEO of Old Mutual can read this and contacts me. I send another e-mail to client services but I won't hold my breath