Old Mutual call centre agents lie through their teeth, such disgusting service.

I am very disappointed in the service received from old mutual, I took out a life cover mixed with a funeral cover and after doing quotes with other companies I realized that the old mutual one is too expensive however I told myself that it’s fine I shall continue with it.

The first debit was supposed to be on the 1st of November 2020 and you guys didn’t debit so I thought since I set my debit order date to be the 27th of the month then you would debit on the 27th of November, but still you didn’t debit. You guys only tried debiting on the 1st of December and I had already moved my funds from bank account to another and the debit order bounced which I then occurred bank charges.

I filled out an online application to please call me so I could cancel the policy on the same day and I only received a call yesterday which was the 15th of December from a lady by the name of Jade. The minute I mentioned that I wanted to cancel my policy she couldn’t wait to get me off the phone and said she would call me back. I said no why can’t we just do it now and she **** saying no she will have to transfer me to someone and won’t be able to do so at that moment, which is the biggest load of nonsense I have ever been told by a call centre agent, not even Vodacom call centre agents lie like that. So I then said call me at 13:00 as I will be heading into a meeting and guess what? Come 13:00 she didn’t call me. It’s been over 24 hours and she didn’t call me.

Of old mutual even attempts to debit my account, I will be writing a formal complaint to the ombudsman and you will take it up with them. I have communicated that I want to cancel that policy and Jade decided to avoid the cancellation by selling me a story that doesn’t exist. Her little lie was about insult to my intelligence and damaging to your brand as well. I had advised my mother to do a quotation with you guys but after the stunt Jade pulled, I have told her otherwise. I want my policy cancelled with immediate effect!!!!!