Old Mutual Call Centre

I am absolutely disappoint by the service that I received at Old Mutual with my policy, No sense of urgency at all and they can`t even keep their own promise of a turn around time to get back to me!! What kind of ethics is this organisation operating on, I called last week on the 12th of June 2019, I was unable to get through even though I was being patient and was holding for 20mins, I eventually gave in and thought I would let them call/attend to my request within 24hrs (as they promise on the automated audio) if I left them my details so I did that. I didn`t hear anything from them until yesterday afternoon 17th of June 2019 at 16:39pm. I couldn`t believe this, no called me to find out what I was enquiring about instead they sent me documents of my policy details and my voice recording!! I MEAN LIKE *** Old Mutual... I still have the very same issue that made call you in the first place, I wasn`t requesting for my policy documents or the audio, how does the document and audio of myself leaving my contact details help me in any way. I still have an issue that I need to be sorted out by you guys, makes me sad that I actually trusted my money with your institute.