OLD MUTUAL CALL CENTER MESSED UP MY POLICY

In July 2019 , i changed my bank account with a consultant on line. Only to discover , she messed up my banking details along with my policy. I am not sure what she did. My policy was taken of my new details and my disability and dreaded from my account that is closed. which caused unnecessary bank charges. I have phoned and emailed old mutual and to date my my disability and dreaded insurance and not been reinstated . You can never get through the call centers you are on hold for ever. An agent did assist and give me revival forms to fill out and sent back. I have sent them over three times and to date no response from them.