Old Mutual busy to de***** their customers

Old Mutual is busy to de***** their customers. Something major is happening at Old Mutual whom we as their customers are not aware of. My ordeal started when I change my banking details from one bank to another. The bank did a switch. My investment policy at Old Mutual was switch and not my life policy. After discovering this when the debit did not go off on the 15th February 2024. I immediately phoned customer care and spoke to a consultant and also send an email. According to consultant 1 they will debit my account within 48 hours. After noticing that my account was not debited, I once again contacted Old Mutual and spoke to a 2nd consultant and also send an email to the customer care again. The 2nd consultant changed the banking details according to him and promised that he did a forced debit which will reflect on the 04th of March. That did not happen. I decided to wait until the 15th and see if they will do a double deduction. Once again that did not happen. On the 18 February I called again and spoke to the 3rd consultant who made me aware that the 1st and 2nd consultant did not change my banking details and she promised that she changed it. She also assured me that she will call back and if not, I must call on the 29 March to do a follow up. To my surprise I was served with an email from customer care with a letter that my policy has lapsed due to no payment. This was the intention from Old Mutual customer care division to mislead the customers and made them too loose their products. I did everything in my power to resolve this on time. Due to their delay I must now loose my product which I took out for the benefit of me and my family. I have been paying this from 2008 and now this. I want this policy to be reinstated immediately. This is not my mistake.