SM
Sannie M
1 reviews | Active since Aug 2021
03 Apr 2025, 17:42
Old mutual bunch of ****mers
I made a withdrawal on the 13th of March and I was told that money will be made available in my account in 3 to 5 days, but i didn't get my money, I tried contacting old mutual via emails and via Facebook and I still didn't get assisted, it's just one excuse after the other, I ended up canceling my investment and even today old mutual is refusing to send me the proof of cancelation and they continue to deduct money, when I call to enquire no one is responding. Harold Loubser received my emails but I request for cancelation letter he is no longer responding
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
03 Apr 2025, 18:14Hi Sannie
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Apr 2025, 18:14
Official
Hi Sannie
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
SM
Sannie M's updateReviewer Update
03 Apr 2025, 19:56I have been hearing the same response since March but nothing has been done, all you are good at is deduct money and fail to provide feedback, your Facebook page is just as useless as the person responding to emails with the same apology but no solution
SM
Sannie M's update03 Apr 2025, 19:56
Reviewer Update
I have been hearing the same response since March but nothing has been done, all you are good at is deduct money and fail to provide feedback, your Facebook page is just as useless as the person responding to emails with the same apology but no solution
Old Mutual's replyOfficial
03 Apr 2025, 20:00We note your messages, and our team will provide you with feedback via email.
Thank you.
Thank you.
Old Mutual's reply03 Apr 2025, 20:00
Official
We note your messages, and our team will provide you with feedback via email.
Thank you.
Thank you.
Old Mutual's replyOfficial
07 Apr 2025, 14:35Hi Sannie
We can confirm that your withdrawal has been completed. Thank you for your patience.
Regards
Old Mutual Complaints Management
We can confirm that your withdrawal has been completed. Thank you for your patience.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Apr 2025, 14:35
Official
Hi Sannie
We can confirm that your withdrawal has been completed. Thank you for your patience.
Regards
Old Mutual Complaints Management
We can confirm that your withdrawal has been completed. Thank you for your patience.
Regards
Old Mutual Complaints Management
SM
Sannie M's updateReviewer Update
07 Apr 2025, 14:52I have requested for proof of cancelation which you are refusing to send,
And I also requested for a refund of the money that you debited after the cancelation ,
Your apologies are useless if you still fail to send the relevant documents
And I also requested for a refund of the money that you debited after the cancelation ,
Your apologies are useless if you still fail to send the relevant documents
SM
Sannie M's update07 Apr 2025, 14:52
Reviewer Update
I have requested for proof of cancelation which you are refusing to send,
And I also requested for a refund of the money that you debited after the cancelation ,
Your apologies are useless if you still fail to send the relevant documents
And I also requested for a refund of the money that you debited after the cancelation ,
Your apologies are useless if you still fail to send the relevant documents
Old Mutual's replyOfficial
07 Apr 2025, 15:59Hi Sannie, we are sorry to hear this. We can assure you that we are following up regarding this.
Old Mutual's reply07 Apr 2025, 15:59
Official
Hi Sannie, we are sorry to hear this. We can assure you that we are following up regarding this.