Old Mutual- Bunch of ***** and snakes

Up until now zero feedback from old mutual. I had to phone myself yesterday to find out what is going on and by the sounds of it they want to say i signed a document after i was given the wrong info so sorry for me. I have an adoption riding on this and old mutual could care less. Next step- ombudsman for financial services

To be honest do not waste your time with this company. I recieved a half hearted email from Gawie Van Der Westhuizen, Clearwater Area Manager. Not only did he not have the guts to pick up the phone and call me he sent a standard letter saying old mutual covered their asses cause you signed this and that document so feel free to take it further. Not only does this highlight the lack of compassion and sympathy from this company it shows the type of managers put in charge to run their areas. Old mutual has let me down big time, no matter what document i signed over 8 years ago there was still a verbal conversation that took place, a conversation where i was told i could access my money when i need it and i need it now to pay for the adoption of our little girl...and old mutual simply folds their arms and hides behind emails and says move along to the ombudsman, we dont care. I want to close and move my RA that i did not ask for. I also will be closing my family funeral plan and my investment. My partner will be requesting the closure of his money account and all other policies and investments with Old mutual. I would rather take my business to a company that cares about the wellbeing of their customers.