Old mutual braam lady problem solver

Good day sir/madam Went to braam branch and the service i got from your consultant was the best and for a moment i forgot about the bad service i got the last time. I have submitted all the relevant documents and have also filled the surrender form. She also explained the refund policy and how your 15days working policy works because the is a refund that is due to from the R A that was debited as shown in the payslip If possible could you please continue with my new funeral cover of my father,the one that takes R92 on the payslip it shows Ref 0000A92D45 because that agent at braam branch can solve problems. I am also sorry for the inconvenience caused by me especially those working in the emails department.The above is an email i personally wrote to old mutual on the 16 of May after the good service i got from their consultant at braam