EH
Elma H

1 reviews | Active since Nov 2018

21 Nov 2018, 12:03

OLD MUTUAL - BLATANT ***** AND PATHETIC EMPLOYEES

I have recently decided to invest an amount with Old Mutual with the understanding that the money would be available to me immediately once I request it. THAT WAS THE WAY THE FINANCIAL ADVISER EXPLAINED AND PROMISED!! I have now already ON 2 NOVEMBER 2018 WITH NO PAYMENT YET. Old Mutual also do not communicate UNLESS I ask. And I have to do this weekly. And every week it is the same story of "it is going to take 1 more week". I have to again then contact THEM and get the same "one week more" ******* answer. Pathetic. Old Mutual's customer service lasts ONLY up to when they TAKE a person's money. When a person REQUEST their OWN money, the service and assistance is ZERO. Just a plain case of useless people not doing their jobs. Not even to mention the blatant lies their advisers use to convince a person to invest with them. I could have received MUCH more interest if I invested my money on a fixed term 30 days notice plan with ANY bank in SA. I will not be considering Old Mutual for anything ever again! Never. And would warn others to not step into the same trap. I just wish I knew how to stop them from harassing and bombarding me with telephone calls and sms's trying to sell MORE ******* products to me. USELESS USELESS USELESS SHOCKING SHOCKING SHOCKING PATHETIC PATHETIC PATHETIC

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Replies (1)
Old Mutual
Old Mutual's reply22 Nov 2018, 09:23
Official
Hi Elma

We're really sorry to hear about your experience.

We shall investigate this matter and contact you directly to resolve.

Kind regards
Christian Cloete
Complaints Management