Old mutual bidvest money accout so disappointed

My Frustrations about Money Account soo devastating. I bought R180 Mtn airtime on the 4th of September 2020 still have not received it. I sent and email regarding the problem then i was assisted by a very rude man KAYLYN-LEIGH VAN DER VENT does not provide feedback Ref No MASC207743. Money Account Support I need my money.