PP
Prenaven P
1 reviews | Active since Jul 2020
18 Jun 2021, 18:57
OLD Mutual beyond pathetic service
Pathetic service from OM......they cut numerous calls, they unable to call back. they don't respond to emails sent. i provided my ID 3 times and keep asking for the same details and do nothing thereafter. send me 8 duplicate sms's to debit my account and who is going to fix the duplicate debts when it takes effect?
OLD MUTUAL has now forced me to take my entire portfolio to SANLAM next week.
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Prenaven P's updateReviewer Update
20 Jun 2021, 10:34Don't give me generic replies, MTN tried this non-sense of generic repsonses and i took my contract to vodacom so OM must try doing the same with me.........all info has been provided so its the responsibility of OM to provide urgent feedback and correct the problems on OM side.
OM has till Monday MORNING to fix the issue because i have contacted Sanlam who is waiting to take on my entire portfolio if OM does not fix the problem. after 15yrs being with OM this is the first time i have a query and the worst customer service experienced, i will not tolerate this. i dont need to invest my money in a company who has no time to fix issues and problem they caused and does not communicate with their clients.
OM has till Monday MORNING to fix the issue because i have contacted Sanlam who is waiting to take on my entire portfolio if OM does not fix the problem. after 15yrs being with OM this is the first time i have a query and the worst customer service experienced, i will not tolerate this. i dont need to invest my money in a company who has no time to fix issues and problem they caused and does not communicate with their clients.
PP
Prenaven P's update20 Jun 2021, 10:34
Reviewer Update
Don't give me generic replies, MTN tried this non-sense of generic repsonses and i took my contract to vodacom so OM must try doing the same with me.........all info has been provided so its the responsibility of OM to provide urgent feedback and correct the problems on OM side.
OM has till Monday MORNING to fix the issue because i have contacted Sanlam who is waiting to take on my entire portfolio if OM does not fix the problem. after 15yrs being with OM this is the first time i have a query and the worst customer service experienced, i will not tolerate this. i dont need to invest my money in a company who has no time to fix issues and problem they caused and does not communicate with their clients.
OM has till Monday MORNING to fix the issue because i have contacted Sanlam who is waiting to take on my entire portfolio if OM does not fix the problem. after 15yrs being with OM this is the first time i have a query and the worst customer service experienced, i will not tolerate this. i dont need to invest my money in a company who has no time to fix issues and problem they caused and does not communicate with their clients.
PP
Prenaven P's updateReviewer Update
05 Jul 2021, 11:36I'm still awaiting a call from Coleen Aanhuizen's Manager to provide feedback.....please escalate as i have emailed service@Oldmutual and ***en's Manager needs to be resolved today.
PP
Prenaven P's update05 Jul 2021, 11:36
Reviewer Update
I'm still awaiting a call from Coleen Aanhuizen's Manager to provide feedback.....please escalate as i have emailed service@Oldmutual and ***en's Manager needs to be resolved today.