OLD MUTUAL BENEFICIARIES DOESNT GET LOADED

I AM HIGHLY UPSET!!!! I HAVE REQUESTED BENEFICIARIES TO BE LOADED ON MY SAVINGS PLAN AND MY RA, I DID THIS IN JANAURY ALREADY THROUGH MY BROKER, IN MAY I CHECKED MY PROFILE AND NOTHING WAS LOADED, I THEN FILLED IT IN ONLINE AND FAXED AND EMAILED MY FORM DIRECTLY TO OLD MUTUAL, I CALLED TODAY AND TO MY SUPRISE, NO BENEFICIARIES LOADED!!!!! OLD MUTUAL IS A *******, AND THEY WANT TO DECIDE WHAT HAPPENS TO MY MONEY. ITS MY MONEY, I AM PAYING IT, SO WHY IS MY BENEFICIARIES NOT LOADED??? I AM TIRED OF OLD MUTUAL'S INCOMPTENCE AND NEGLIGENCE AND BAD CUSTOMER SERVICE. WHY MUST I CALL THE CALL CENTRE EVERY FEW MONTHS, WHY PRIOVIDE AN ONLINE SERVICE IF IT DOES NOT WORK???? WHAT KIDN IF BUSINESS IS OLD MUTUAL RUNNING????