Old mutual Bayside Mall consultant Samkelo Leve -Slindi

OLD MUTUAL BAYSIDE MALL CONSULTANT SAMKELO LEVE- SLINDA

In early July on or about the 02 of July I went into the old mutual branch in Bayside Mall to cancel my annuity policy with consultant Samkelo leve Slinda she printed all the documentation and advised me to go get a proof of account for the payment of the policy. I filled in and signed all the documents provided my ID and proof of account statement. I enquired if that's all she required she assured me everything was in order and I should wait 21 days for my policy to pay out. On the last day of the month I saw old mutual took 3 payments for this policy of which I was under the impression I canceled I immediately rushed to the branch to enquire what was happening only to find out the policy was never canceled. A consultant Barry Rory assisted me a second time to cancel same. I was furious as I waited the 21 days out for payout and received none on that day Samkelo was apparently on training and not available. 7 days later on the 12 August 2026 Samkelo reached out to me via email advising that my cancelation documents were incomplete and she required my signature. I became so frustrated because I sat with her in the branch where we were completing the documents yet she failed to ensure the documents were properly completed and I was prejudiced by 21 days and a further 9 days from receiving my payout. On the 13 August 2026 I duly completed the documents she requested and sent it off via email to which she advised that the documents were in order. Again beginning of September I received sms and email advising my policy is available for viewing. This after canceling twice and being prejudiced twice for 21 days waiting for payout. Today I enquired from Samkelo what is going on why is my policy still active as I need to get my payout on 10 September 2026. She responded with an email dated today that the consultant sees the paperwork is in order they will now cancel the policy then request a directive from SARS !!!! was this not suppose to be done on the 13 August 2026 ???when I submitted the completed documents to Samkelo. Am super upset with Old mutual and rethinking of canceling all my policies with them I have been a client for 20 years and look how I am being prejudices for over 2 months amfrom canceling a policy. The communication is horrific the consultant was *********** delaying my payment now two months is this really fair towards me. This application for cancelation was initially started 02 July 2026 it's the 07 September 2026 the policy isn't canceled nor have I received my payout. Am seriously aggrieved by the way old mutual has treated me being a client for over 20 years am so disgusted and horrific by this type of service.