rA
rudi A
1 reviews | Active since Apr 2013
31 Mar 2019, 07:36
Old mutual bankrupt
Is old mutual having some kind of technical issues if calls are not answered and e-mails not responded to from gsenquires.
I don't understand that it takes 5 days and counting before emails are responded to.
Also that I have to wait longer than 10min before the call centre line is answered.
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Replies (1)
Old Mutual's replyOfficial
01 Apr 2019, 12:14Dear Rudi
We received your review of 31 March 2019.
We are sorry to hear about your service experience and the inconvenience caused to you in this regard.
We will investigate this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 31 March 2019.
We are sorry to hear about your service experience and the inconvenience caused to you in this regard.
We will investigate this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply01 Apr 2019, 12:14
Official
Dear Rudi
We received your review of 31 March 2019.
We are sorry to hear about your service experience and the inconvenience caused to you in this regard.
We will investigate this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 31 March 2019.
We are sorry to hear about your service experience and the inconvenience caused to you in this regard.
We will investigate this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,