Old mutual banking ****

I'm D Motloung, i opened a bank account with old mutual because i needed a bank with affordable costs and a bank that will also allow me to save and withdraw cash when needed. On the 15/11/19 i went to sunnypark mall sunnyside pretoria to withraw the money i once deposited into my account. To my surprise i transferd cash from save account to swipe account but the atm at their branch refused to give me the money and i tried a lesser amount which also didn't work. So i resorted to the nearest available atm but the atm kept telling me that I'm insufficient fund nit have any cash in my account. So i went back to their branch only to find out that i was number six on the queue launching the same problem. I was told that the atm has been a problem from the past days and the old mutual technicians were informed about the problem but haven't yet come to fix it. Had to complete forms and was told that i should wait for 5 workings days but 5 working days past but nothing happened till i phoned them and was asked for the reference that i did not receive. I had to reapply again and wait for another week. Today is Thursday but still wait, no email no sms to inform me about the progress.

Old mutual banking is a **** so people be careful with your money lest you regret. What theyvmarket to you is not what they offer. Go to well known banks and avoid that ****.