Old Mutual Bank *******!!!

I have been using Old Mutual Bank for about four months now. I required a statement for a calendar month. I could not get that from the app. I then wrote an email to the help desk who offered to help me. This she did and I had a statement for the calendar month. However, there was a charge of R10 which was made on my account. At no time was I told that the "help" would be charged. I am now faced with paying R10 every month to have a calendar month statement and not the arbitrary dated statement the app allows. Any other bank allows you to print a statement for a custom period at no charge!