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Pheello M
1 reviews | Active since Oct 2022
19 Nov 2025, 13:30
Old Mutual bank ***********
I was withdrew money last week friday the 14th using capitec atm and transqction was declined no slip or cash came but I got the sms saying the money is out. I quickly lodge a complain at the branch and even now they haven't reversed the transaction and know one is giving me update on my case. I tried several times and today is day 5. They are quite
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Replies (3)
Old Mutual's replyOfficial
19 Nov 2025, 14:24Good day Pheello M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Nov 2025, 14:24
Official
Good day Pheello M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
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Pheello M's updateReviewer Update
20 Nov 2025, 06:49Good morning . I was sent the email and they said I should wait for 45 business days to get feedback how is that possible? What if it was my last money
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Pheello M's update20 Nov 2025, 06:49
Reviewer Update
Good morning . I was sent the email and they said I should wait for 45 business days to get feedback how is that possible? What if it was my last money
Old Mutual's replyOfficial
20 Nov 2025, 08:07Hi Pheello M
We note your message and our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
We note your message and our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2025, 08:07
Official
Hi Pheello M
We note your message and our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
We note your message and our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management