BW
BARNEY W
1 reviews | Active since Mar 2026
07 Mar 2026, 10:20
OLD MUTUAL BANK
In Dec we had to transfer funds from OMF MONEY ACCOUNT invested in OM MONEY MARKET FUND for intetrst TO OM BANK. OM BANK concluded the entire process abd account creation.We received a notification when completed. BUT NO INTEREST !!.Battled to make contact ,eventually mailed CEO.Then Estelle head of Cards contacted me.My money was placed in a transactional account non interest bearing. I was meant to transfer it to a savings account ie interest bearing.Wow thats not client centric.Susequemtly Estelle has rectified from date of transfer and paid interest.How many OM BANK clients are not receiving interest ?
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
07 Mar 2026, 10:33Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Mar 2026, 10:33
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
BW
BARNEY W's updateReviewer Update
07 Mar 2026, 14:24What amazes me is why was the clients best interest not taken care of from the start by placing the credit balance directly into the interest bearing product.
Bear in mind the client was not involved in the process except for providing the notice to transfer from OMF to OM BANK.OM BANK then did everything electronically and merely notified me when the transfer was concluded.Surely that would have been a better PRO excercise.My error was to assume that OM BANK will place me in the same situation i was in before transfer from OMF
Bear in mind the client was not involved in the process except for providing the notice to transfer from OMF to OM BANK.OM BANK then did everything electronically and merely notified me when the transfer was concluded.Surely that would have been a better PRO excercise.My error was to assume that OM BANK will place me in the same situation i was in before transfer from OMF
BW
BARNEY W's update07 Mar 2026, 14:24
Reviewer Update
What amazes me is why was the clients best interest not taken care of from the start by placing the credit balance directly into the interest bearing product.
Bear in mind the client was not involved in the process except for providing the notice to transfer from OMF to OM BANK.OM BANK then did everything electronically and merely notified me when the transfer was concluded.Surely that would have been a better PRO excercise.My error was to assume that OM BANK will place me in the same situation i was in before transfer from OMF
Bear in mind the client was not involved in the process except for providing the notice to transfer from OMF to OM BANK.OM BANK then did everything electronically and merely notified me when the transfer was concluded.Surely that would have been a better PRO excercise.My error was to assume that OM BANK will place me in the same situation i was in before transfer from OMF
Old Mutual's replyOfficial
08 Mar 2026, 09:26Good Day Barney,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Mar 2026, 09:26
Official
Good Day Barney,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management