Old mutual, bad service(New Normal)

I had a funeral policy with old mutual however it lapsed.I currently need my previous policy contract and a letter that stipulates that my policy lapsed. I have been requesting for the below documents for 3 weeks however i am not being assisted in any way.

I am being sent to different departments and sent different emails however there is no assistance i received. The level of customer service is disappointing as i even went to their Protea glen branch however the level of service from their reception is like a government institution. I was even told by one of their consultants that i am no longer their and there is less they can do to help me. I wanted to open an educational plan for ny child however i realized that the organisation is not prioritizing clients.