Old Mutual bad service and greed

It is amazing how quick and easy it is to open a retirement annuity fund with Old Mutual and very very absurd how frustrating the death claim process is. I submitted a death claim at OMF Roodeport 02 April 2019 fair enough I got communication that there were missing documents which I submitted at OMF Ghandi Square on 09 April 2019. I received sms confirming Old Mutual had received outstanding documents on 15 April 2019 and I have been visiting their branches and calling their call centre none stop and I get conflicting reports on why no one has communicated with me since 15 April 2019 and why the claim is yet to be paid out. This just proves all they are interested in is making money and do not care about their clients wel being as so many of Old Mutual's clients have the same story to tell.