OLD MUTUAL - Bad service

Since 2007 I have been with OLD Mutual for my Aunt and Uncle's funeral cover. I never had problems until this year. Sometimes they debit twice and other months they debit late. And I had agreed with them to debit on the 25th of every month but still they do as they wish.I visited the Sammy marks branch few times with no assistance, I spoke to Gladys and she promise me she will call the head office revert to me but she never did.I went agin and they were about to knock off.They called the head office but still I went out of the office with no help.This month is already the 1st and still no debit order has been done.I tried calling with no luck.I really do not know what else to do.This is bad service and OLD mutual do not care about their clients. The reps only help you when you go to the office for something new cos they know its a sale

My contact number is ***