FL
Francis L
1 reviews | Active since Sept 2020
15 Sept 2020, 09:48
Old Mutual - Bad service
Lack of service is quite shocking. Submitted a death claim on 2 September, contacted the call centre last week was told to follow up today. Phoned today to be told to follow up on Friday. They will then be able to tell me if there is anything outstanding. 12 Working days to check a claim????? Do you not think that a death claim should be processed asap. Phoned the broker to assist and I was informed that there is nothing they can do as they have 6 more claims which have not been dealt with and it has been more than a month. It does not even help to escalate. Really Old Mutual, is it COVID or just bad service?
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Replies (2)
Old Mutual's replyOfficial
15 Sept 2020, 11:15Dear Francis Lewies
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2020, 11:15
Official
Dear Francis Lewies
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
FL
Francis L's updateReviewer Update
29 Sept 2020, 08:32Hi Kareemah,
So it is the 29th and still no feedback from Old Mutual. Spoken to the call centre on numerous occasions and nothing has been done. How long should I wait for someone to actually do something?
So it is the 29th and still no feedback from Old Mutual. Spoken to the call centre on numerous occasions and nothing has been done. How long should I wait for someone to actually do something?
FL
Francis L's update29 Sept 2020, 08:32
Reviewer Update
Hi Kareemah,
So it is the 29th and still no feedback from Old Mutual. Spoken to the call centre on numerous occasions and nothing has been done. How long should I wait for someone to actually do something?
So it is the 29th and still no feedback from Old Mutual. Spoken to the call centre on numerous occasions and nothing has been done. How long should I wait for someone to actually do something?