OLD MUTUAL BAD SERVICE

IM A POLICY HOLDER @OLDMUTUAL FROM 2012 TILL TODAY I COVERED MY STEP SISTER LAST YEAR OCTOBER FOR A FUNERAL COVER SHE THEN PAST AWAY THIS YEAR MARCH" I THEN WENT TO THE BRANCH & PUT A CLAIM THEY ASKED FOR DEATH CERTIFICATE , DEATH CONFIRMATION AND ALSO MY LATE SISTER'S ID COPY I GAVE THEM IT TOOK A MONTH FOR OLDMUTUAL TO RESPOND I WENT TO THE BRANCH APRIL TO CHECK WHATS THE PROCESS I WAS TOLD TO WAIT COZ THE DEATH CERTIFICATE STATE (UNDER INVESTIGATION) FROM THEN NO SALES PERSON HAS EVER CALLED ME FOR A FOLLOW UP NOTHING I THEN WENT TO THE BRANCH AGAIN IN JUNE I WAS TOLD IN ORDER FOR THEM TO PROCESS THE CLAIM I NEED TO GIVE THEM POSTMOTERM REPORT WICH I DID" I WAS HOPING IN JULY I WILL GET A PAY OUT NO TILL TODAY INSTEAD THEY TOLD ME THEY NEED HISTOLOGY REPORT" REALLY HOW LONG WILL THEY PAY I DONT KNOW" IM SO FEED UP WITH OLDMUTUAL SERVICES IM REAL TIRED AND HURT ITS NOW AUGUST STILL NOTHING IS PAID"IM THE ONE TRYING TO CALL THEM EVERY TIME AND DO A FOLLOW UP BUT THEY DONT CALL ME AND UP DATE ME OF THE CASE" ?????