OLD MUTUAL BAD SERVICE

I Just spoke to the agent at old mutual by the name of khanya tswana, i am frustrated that old mutual debits me on different dates and i requested that she changes the dates to 1 debit order then i told her that i have been speaking to different people about this but still its not changing and i told her that i am tired of this **** now i have 3 things i am paying with old mutual but they don't seem to care about my frustrations.

So she got all defensive and told me not to swear at her and i said i didnt swear at you i said i am tired of this **** that's happening and i requested to speak to someone higher then she says there is no one available they are all in a meeting and she is at the head office, so is this how OLD MUTUAL treats its customer because if it is the case i would like to cancel everything i have with them and move somewhere else.