OLD MUTUAL BAD SERVICE

I have the old mutual money account ,which I know hate to own wanted to do a pin activation so I can be able to withdraw my money,it's been 6months everytime i request a pin activation im told the ppl who are authorized are not available,I went to Jabulani mall,Protea Gardens now Maponya mall today the consultant broke the record after 1hr of waiting for a consultant,Sphiwe tells me he has no authority to activate,he calls Kim who was on a personal call for more than 30 minutes,eventually she comes and says ,she also has no authority but only Lamla who left for lunch while I was waiting for Sphiwe to figure out what to do,when he comes back and says the system is offline and only Lamla can do it ;so I need to wait for her lunch to end.which took an hour I literally spend 4hrs,the branch manager is not available to assist,All I WANT IS MY MONEY BACK AND OLD MUTUAL CAN KEEP THEIR CARD,