Old Mutual bad customer treatment

I have been with Old Mutual since 2006 and believed that they were a trusted brand that operates with integrity and honesty,that understands their clientsneeclients needs and treat them with respect but it seems all that is false advertising,just to get us ********** by them.I qualified for cash back of more than R1700 last year and it was deposited I an FNB account that I no longer use after I visited their branch to change the details with all necessary documents I couldn't understand why they didn't confirm my details first before making payments.This year I got another cash back paid into old account and not the one they debit their money every month for policy payments.Aren't I supposed to be enjoying the benefits of having policies with Old MiMutual??instead am loosing money calling them and getting attitude from their call centre agent on what is it not their problem and what is done is done. It really is true that they only care about us their customers when we open new policies but when we have to be paid out our cash back its an issue!!!!......you are a disgrace to the clients you supposed to assist because clearly you putting their needs last and yours first.....Cancelling all my policies now and joining another company right away seems to be a solution cos I do not want to come across such issues when I loose loved ones and the claim is not paid or worse its paid into wrong account ....I will never ever refer anyone to old Mutual or sing their praises like I used to because clearly you ave no mutual interest to my complain. Yours Puumzile unhappy ....disgraced and totally dissatisfied client ....Malinga