Old Mutual, bad customer service and takes your money!!

Item: Old Mutual
Rating: 1
Author: Gerard M

I cancelled my old mutual Policy via email 10 days prior to end of month. I received an email of acknowledgement and yet they go ahead and debit me on the 1st of October! This is exactly the reason so many have told me to move away from Old Mutual! Their CUSTOMER SERVICE SUCKS!.. hence I would reccomend OUT SURANCE to anyone as I have had such great experience since moving over to them!!

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Replies (1)

Old Mutual's replyOfficial

07 Oct 2019, 13:08

Dear Gerard Martin

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Thabiet Mintin

Old Mutual Complaints Management

Old Mutual's reply07 Oct 2019, 13:08

Official

Dear Gerard Martin

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Thabiet Mintin

Old Mutual Complaints Management